Frequently Asked Questions

We currently serve Jamshedpur and surrounding areas. We also have specialized care centers in Bengaluru, Hyderabad, Chennai, Kolkata, Coimbatore, and Kochi. Our services are available across these cities.

We have served thousands of seniors across multiple cities. With over 5+ years of experience and a team of 50+ expert staff members, we have earned the trust of 500+ happy families.

Our core team includes skilled healthcare professionals, caregivers, companions, and counselors who work together to support each individual's physical, emotional, and social well-being. This includes doctors, nurses, physiotherapists, dietitians, and care managers.

Geriatric care is specialized healthcare for elderly individuals, focusing on their unique medical, social, and emotional needs. It includes preventive care, chronic disease management, rehabilitation, and support for daily living activities to help seniors maintain their independence and quality of life.

We offer a comprehensive range of services including:

• Doctor home visits and virtual consultations
• Free health check-ups and blood collection at home
• Medicine delivery with free delivery on orders ₹1000+
• 24×7 emergency assistance with ambulance and hospitalization support
• Physiotherapy and rehabilitation at home
• Diet consultation and nutrition planning
• Companion services and wellness engagement
• Caregiver and trained nurse services
• Birthday, anniversary, and picnic celebrations

Yes, absolutely! We understand that every senior has unique needs. You can choose specific services based on your requirements. Our care managers work with you to create a personalized care plan that suits your specific needs and budget.

Assisted care is a service that helps seniors with daily activities while promoting their independence. It includes assistance with bathing, dressing, grooming, meal preparation, medication reminders, and mobility support. Our trained caregivers provide compassionate support while respecting the individual's dignity and preferences.

Transition & Rehab Care helps seniors recover after hospitalization and transition back to home life. It includes post-surgery care, medication management, physiotherapy, nursing care, and monitoring to ensure a smooth recovery. Our goal is to help seniors regain their strength and independence safely.

Palliative care focuses on comfort and quality of life for seniors with serious illnesses. It involves managing pain and symptoms, providing emotional and spiritual support, and helping families navigate care decisions. Our palliative care services are delivered with compassion and dignity, focusing on the comfort and well-being of the patient.

Yes, we offer specialized dementia and Alzheimer's care. Our trained caregivers provide compassionate support, memory care activities, safety supervision, and assistance with daily living. We work closely with families to understand the individual's unique needs and provide personalized care that maintains their dignity and quality of life.

We offer four membership plans:

• Platinum: Comprehensive care with weekly visits, monthly doctor visits, and all benefits (₹55,555/year)
• Gold: Fortnightly visits, monthly virtual consultations, and full care support (₹44,444/year)
• Silver: Fortnightly visits, quarterly consultations, and essential care (₹33,333/year)
• Emercare: Monthly visits with emergency support (₹2,999/month)

Plans are also available for 6 months and 3 months duration.

You can sign up for a membership by calling us at +91 9241099638, emailing us at info@anvieldercare.com, or filling out the contact form on our website. Our care manager will guide you through the process and help you choose the right plan for your loved one.

Yes, you can upgrade or downgrade your membership plan at any time. Contact our care manager to discuss your changing needs and we'll help you find the right plan. The changes will be effective from your next billing cycle.

Yes, you can cancel your membership at any time. Please review our cancellation policy or speak with our care manager for more details about the cancellation process. We require a 15-day notice period for cancellation.

Yes, we offer special discounts for families with multiple members joining our membership program. Contact us for more details about our family discount offers and corporate partnerships.

We provide 24×7 emergency support including:

• Ambulance arrangement and coordination
• Hospitalization support and admission assistance
• Mediclaim processing and insurance support
• Discharge assistance and safe drop-back home
• Emergency medical advice over phone
• 24×7 emergency response team

In case of a medical emergency, call our 24×7 emergency helpline at +91 9241099638 immediately. Our emergency response team will guide you, arrange an ambulance if needed, and coordinate with the nearest hospital. Keep your membership ID ready for faster assistance.

Yes, our emergency support services are available 24 hours a day, 7 days a week, 365 days a year. You can call our emergency helpline at any time, and our team will respond immediately to assist you.

Yes, we arrange ambulances as part of our emergency support services. We coordinate with trusted ambulance service providers to ensure timely and safe transportation to the nearest hospital. Ambulance charges are actual and can be covered under membership or insurance.

We accept multiple payment methods including:

• Online bank transfers (NEFT/RTGS/IMPS)
• Credit and debit cards
• UPI payments (Google Pay, PhonePe, Paytm)
• Cash payments
• Cheque payments

Our team will guide you through the payment process when you sign up.

No, all our membership plans are transparent with no hidden charges. The price includes all the services mentioned in the plan. Any additional services outside the plan will be discussed and agreed upon beforehand. We believe in complete transparency with our clients.

Yes, we provide detailed invoices for all services and membership payments. These can be used for tax purposes and insurance claims. Our accounts team will ensure you receive all necessary documentation.

Refund policies vary based on the membership plan and duration. Generally, we provide pro-rata refunds for unused portions of annual plans. Please refer to our terms and conditions or speak with our care manager for specific details about refunds.